Every restaurant owner knows that POS systems play a vital role in running their business. Without the right POS system, they’re missing out on essential tools like online scheduling, online ordering, and inventory tracking. Here are the most important features of restaurant POS systems in Malaysia and why they need them.

Customer Service: Ensure You’re Being Responsible

The restaurant industry is plagued by food-borne illness, which places a huge responsibility on the shoulders of every kitchen manager, assistant manager, and staff member. Because of this, it is crucial to have a POS system capable of monitoring and recording temperatures and other vital kitchen details. Any restaurant that serves high-risk foods like sushi, fried chicken, or raw oysters needs to be especially careful.

Real-Time Reporting: What Are the Trends?

The main purpose of any POS system is to provide real-time reports that allow business owners and managers to understand their business like never before. They can learn about the health of their business with live sales data and reports that track inventory, food cost percentages, employee productivity, and more. The right system can help managers make decisions about areas where they need improvement or ways they can improve productivity.

Online Ordering: Have Customers Order and Pay From Their Phones

Innovative restaurant owners are turning to online ordering systems that allow customers to place orders and pay right from their phones or through the web. They can search for items, customize their meals, and save them for later. All the data is collected and saved in the cloud, where managers can access it from any device and understand their business even more.

Online Scheduling: Turning Busy Hours Into Profits

Many restaurants struggle with keeping up with demand during busy hours, especially on nights and weekends. This can be especially aggravating during holidays like Valentine’s Day or Mother’s Day when reservations are already difficult to come by.

When restaurants use online scheduling, they can fill tables more quickly and ensure that customers are seated within minutes of arrival. They can also make reservations more efficiently, which is especially important for those who accept walk-in guests.